Frequently Asked Questions

What do the quoted prices include?
All prices quoted include the sewing or printing of your logo with embroidery up to eight colors and 8000 stitches and printing up to one color and one position. Most logos fall within these limits and we will contact you immediately if there are additional fees for additional placements and larger or more complicated logos.

Will I have a chance to approve my artwork?
The customer, prior to printing or embroidering, must approve all artwork. Changes made at the customer’s request are subject to surcharge for additional work.

What are the guidelines for submission of artwork?
Art must be camera ready such as Corel and PhotoShop. Doodles, napkin sketches, rough pencil drawings are not considered camera ready.

Can you prepare my artwork?
When you choose us to render art services, a per-hour charge is made. Minimum charge is $65.00 for one-color printing, including typesetting, art reproduction and camera services. Color separations are charged separately. Total charges are estimated prior to producing your order.

Assignments requiring extensive detailing, linework or the creation of original graphics including logos, corporate identification, conceptual renderings or photographs converted to line are subject to quotation prior to acceptance of your order.

Unless otherwise arranged prior to production, all artwork rendered for you order remains the property of our art department and is maintained at our plant for our exclusive usage in executing your orders.

Are there fees if I set up my artwork?
Camera-ready art is best. Art preparation charges may apply otherwise, depending on quality of art submitted. All embroidered digitizing files are the property of Alpine Graphic Apparel Inc. and will be maintained at our plant for our exclusive use in executing your orders. If you would like a copy of your file, you must make your request when your order is placed and pay the greater of $100.00 or twice the digitizing fee. Electronic art such as jpeg, eps, bitmap files are welcomed and may be sent via email.

What happens if you have to back order?
Orders requiring us to backorder a portion of the original quantity specified are subject to you re-confirmation to allow us additional time for completion. We will advise you of shortages or other difficulties that may affect your scheduling requirements.

What is your cancellation policy?
All orders are considered “firm” when placed. No cancellations are accepted on finished merchandise. Cancellations made prior to production are permitted, subject to charges for artwork in progress, completed screens or embroidered-design setup, and restocking of merchandise prepared for production.

We allow total/combined quantity pricing for printed or embroidered items where all items are printed/embroidered with the same ink/thread colors, using the same prepared screens/designs on the same continuous production run.

What if I have a copy changes?
Subject to additional art and preparation charges where appropriate.

Can you guarantee consistency of dye lots?
Due to market conditions and mill variances, we can not guarantee consistency of shades to match precisely order to order and dye lot to dye lot.

Do you have standard colors?
All standard and pastel colors are available for screen printing and embroidery. Custom colors and PMS colors for screen printing are available. We will match colors as close as possible, but due to the nature of thread, ink pigments, dye colors, and fabric characteristics, we cannot guarantee exact colors or tint. Some ink or thread matches are subject to surcharge.

What is your standard Imprint Size?
Left chest design for screen printing or embroidery is recommended to not exceed 4 inches by three inches. Full front or full back to be determined by design and /or by stitch count.

Can you personalize garments with names?
Individual names in either block of script are $4.00 per line. There is special pricing for Department of Justice logos. Personalized names are normally located on the opposite garment side as the logo. We cannot guarantee personalized names under the embroidered logo after the fact due to alignment problems.

What is your policy on Laundering and shrinkage?
Some shrinkage is unavoidable in knitted garments. To minimize shrinkage, follow washing instructions on the garment label. Do not use bleach on colored fabrics. Do not iron over imprint or embroidered design. Avoid harsh detergents.

Do you guarantee consistency of sizes?
Due to market conditions and mill variances we cannot guarantee consistency in sizes to match order-to-order or brand-to-brand. Contact our sales office for sizing information.

What about Overruns and underruns?
To maintain production efficiencies, actual quantities invoiced will be shipped.

Do you have differing pricing policies?
Merchandise is sold at prices in effect at time of shipment. Prices subject to change without notice. In-between quantities are priced at smaller quantity levels. All prices quoted in catalogue include S-XL. Sizes 2XL-4XL will have a surcharge that is dependent upon the garment and quantity ordered.

What is your standard production time?
New screen- printed orders average 7-9 working days from our receipt of order, subject to prompt customer approval of artwork. Re-orders may have faster turnaround time. New embroidery orders need to have 3-4 days for art preparation and set up and then 7-9 working days for production, after customer approval of sewn sample and deposit.

Do you provide proofs?
Paper proofs available at no charge. For actual production proofs, some charges may apply. Contact sales office.

What is your returns policy?
No returns will be accepted without prior authorization. All claims must be made within 3 days of receipt of goods. All returns must be sent freight prepaid and all carton must show our return authorization code. Claims for merchandise lost or damaged in transit are made to carrier. Our liability ceases upon shipment.

What about revisions?
We will make every effort to accommodate requests made prior to production, but cannot guarantee inclusion. Restocking charges and/or additional set-up charges may apply.

Do you offer rush service?
Immediate production priority may be assigned to orders subject to critical deadline commitments, especially those requiring less than 7 working days service. Contact sales office at once and advise us on styles, imprint specification, and shipping order. A surcharge will apply, normally 20% on total invoice. Advance payment in full may be required including estimated freight charges. If production schedule precludes customer approval of proofs, your purchase order must include the following wavier: “No proofs required. Execute order, imprint colors, styles, sizes and art instructions as closely as possible to meet deadline commitment.”

Do you have samples available?
Contact your sales representative or our sales office.

Do you accept special orders?
We have access to hundreds of garments not specified here. If you do not see it here, we will find it! Tell us your requirements on quantities, styles, deadlines, and price guidelines. We will do out utmost to satisfy our needs. Just call the Alpine Graphic Apparel, Inc. sales office toll free 1-800-327-4478.

What are your payment terms?
Unless other arrangements are made with prior approval of our credit department, art preparation and set up requires payment in full before any work begins. All orders require payment in full before productions begins. We accept orders prepaid via major credit cards.

What are your shipping terms?
We ship FedEx Ground. Shipping charges are estimated, invoiced and prepaid before order processing. All other major services available upon request.

What is your minimum?
Please understand due to set-up time and productions considerations, quantity pricing is based on minimums specified for each garment. The minimum production quantity for embroidery is 15 units. The customer may choose any garment that can be embroidered with the same design in the same color thread, except caps. The minimum for caps is 15 units of the same style cap.

Do you guarantee your work?
We unconditionally guarantee your satisfaction. We guarantee the permanence of our stitching FOREVER. If you are not happy with our products or services, we will work to satisfy you completely.

What are your payment terms?
We accept orders prepaid with Visa and MasterCard.

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