Frequently Asked Questions


General Questions

What are your minimums for embroidery services and screen printing services?

Embroidery minimum production quantities are 15 units. Mixed garments may be chosen that can be embroidered with the same design in the same color thread, except for caps. The minimum production quantity for caps is 15 caps with the same design and color.

Screen Printing minimums are 24 garments which may be mixed styles if the artwork, color, size and location are the same. Less than 24 will require a special quote.

Can I bring in a garment to embroider?

We will do our best to accommodate special situations. Garments must be new, still in the bag with tags, or freshly dry cleaned on the hanger. No dirty garments will be embroidered.

What are your pricing policies?

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For embroidery, pricing is for sizes XS – XL. There is a small additional charge for sizes 2XL – 4XL, depending upon the garment and quantity ordered.

What is your standard production time for embroidery services and screenprinting services?

New screen-printed orders average 5-7 working days from the time we receive your order, subject to your prompt approval of the artwork. Re-orders may have faster turnaround time. After we receive your deposit, production will be scheduled. On new embroidery items, allow three to four working days for art preparation and sewn sample. Once we receive your approval of the sewn sample, allow an additional five working days for production.

What is your return policy for custom embroidered apparel?

Prior authorization is required for returns. All claims must be made within three days of receipt of goods. Custom embroidered garments are not returnable. All returns must be sent freight prepaid, and all cartons must show our return authorization code. Our liability ceases upon shipment; therefore, you must make claims for merchandise that has been lost or damaged in transit directly to the freight carrier.

What about order revisions?

We will make every effort to accommodate requests made prior to production, but cannot guarantee inclusion. Restocking charges and/or additional set-up charges may apply.

What happens if you have to back order items?

Orders requiring us to backorder a portion of the original quantity will be completed as soon as the backorder is received. We will advise you of shortages or other difficulties that may affect your scheduling requirements. We also have the option to find suitable substitutions when it meets your approval.

What is your cancellation policy?

All orders are considered firm when placed. No cancellations are accepted on finished merchandise. Cancellations made prior to production are permitted, subject to charges for artwork in progress, completed screens or embroidered-design setup, restocking and handling charges of merchandise prepared for production.

Do you offer rush service?

Immediate production priority may be assigned to orders subject to critical deadline commitments, especially those requiring less than seven working days service. Contact our sales office at once and advise us of your choice of styles, imprint specification and shipping order. A surcharge will apply, normally 30% on the total invoice. Advance payment in full may be required, including estimated freight charges. If the production schedule precludes your approval of proofs, your purchase order must include the following wavier: “No proofs required. Execute order, imprint colors, styles, sizes and art instructions as closely as possible to meet deadline commitment.”

Do you have samples available?

For sample information, please contact your sales representative or our sales office.

Do you accept special orders?

We have access to hundreds of garments not specified here. If you do not see it here, we will find it! Tell us your requirements on quantities, styles, deadlines and price guidelines. We will do our utmost to satisfy your needs. Just call our sales office 336-884-6035.

What are your payment terms?

Unless other arrangements are made with prior approval of our credit department, art preparation and setup requires payment in full before any work begins. All orders require payment in full before productions begins. We accept orders prepaid with Visa, MasterCard, and American Express or company checks.

What are your shipping terms?

We ship FedEx Ground. Shipping charges are estimated, invoiced and prepaid before order processing. All other major services are available upon request.

Do you guarantee your work?

We unconditionally guarantee your satisfaction. We guarantee the permanence of our stitching FOREVER. If you are not happy with our products or services, we will work to satisfy you completely.

Can you guarantee consistent dye lots?

Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely order-to-order and dye lot to dye lot.


Embroidery

What do the quoted prices for custom embroidery  include?

Embroidery prices include the stitching of your logo in one location. Embroidered logos may include up to 15 colors and 6,000 stitches. Larger embroidered logos greater than 6000 stitches will require a special quote, e.g., jacket backs or multiple locations.

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For embroidery, pricing is for sizes XS – XL. There is a small additional charge for sizes 2XL – 4XL, depending upon the garment and quantity ordered.

What are your pricing policies?

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For embroidery, pricing is for sizes XS – XL. There is a small additional charge for sizes 2XL – 4XL, depending upon the garment and quantity ordered.

What are your minimums for embroidered apparel products?

Embroidery minimum production quantities are 15 units. Mixed garments may be chosen that can be embroidered with the same design in the same color thread, except for caps. The minimum production quantity for caps is 15 caps with the same design and color.

Where do you place the logo on a polo shirt?

Normally logos are placed left chest. We have the capability to place your logo right chest or additional logos on left or right upper sleeve, center shoulder, on the back, or on the bottom of a shirt if the shirt is to be worn outside of your pants.

What is your standard logo size?

Generally left chest design for embroidery should not exceed 4 inches by three inches.

Can you personalize garments with names?

Individual names and titles are $5-$6.00 per line. Personalized names are normally located on the opposite garment side of the logo.

Do you accept special orders?

Individual names and titles are $5-$6.00 per line. Personalized names are normally located on the opposite garment side of the logo.

What is your policy on laundering and shrinkage?

Some shrinkage is unavoidable in knitted garments. To minimize shrinkage, follow washing instructions on the garment label. Do not use bleach on colored fabrics. Do not iron over imprint or embroidered design. Avoid harsh detergents. For a screen printed garment, we highly recommend that the garment be turned inside out. Wash cold and do not use fabric softener.

Can you guarantee consistency of dye lots?

Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely order-to-order and dye lot-to-dye lot.


Screen Printing

What do the quoted prices for screen printing include?

Screen printing pricing includes the imprint of your logo in one location. Tee shirts are traditionally screen printed. Locations may include left chest, center front, full front, full back, center shoulder, and sleeves. Unusual garments or location will require a special quote, e.g., jacket backs or multiple locations.

What are your screnn printing pricing policies?

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For screen printing, pricing is for sizes XS – XL. There is a small additional charge for sizes 2XL – 4XL, depending upon the garment and quantity ordered.

What are your minimums?

Screen printing minimum production quantities are 24 units. Mixed garments may be chosen that can be screen printed with the same design in the same color ink. For less than minimum quantities, special pricing will be required.

How much are screen charges?

Screen charges are generally $33 per color per location. Screen charges are based on how many colors are in your design. Each color requires a separate screen. Screens are required if there is a difference in the size of the logo. As an example, a two-color left chest logo will require 2 screens. If the same art is used as a full back imprint, then two additional screens are required for the larger imprint. Additional screens may be required if garment sizing crosses over from Youth Small to Adult 2XL. Artwork will not imprint properly on very small to very large garments.

What kind of art file do I need for screen printing?

Art must be submitted as an .eps file created in art softwear packages such as Corel Draw and Adobe Illustrator for promotional products and screen printing. JPEG files are acceptable for creating embroidery stitch files. Artistic though they may be, doodles, napkin sketches, and rough pencil drawings are not camera ready and, therefore, can’t be used. We can convert these doodles for a small art fee.

Do you accept special orders?

We have access to hundreds of garments. If you do not see it in our Online Catalogues, we will find it! Tell us your requirements on quantities, styles, deadlines, and price guidelines. We will do our utmost to satisfy your needs. Just call our sales office 336-884-6035.

What is your policy on laundering and shrinkage?

Some shrinkage is unavoidable in knitted garments. To minimize shrinkage, follow washing instructions on the garment label. Do not use bleach on colored fabrics. Do not iron over imprint or embroidered design. Avoid harsh detergents. For a screen printed garment, we highly recommend that the garment be turned inside out. Wash cold and do not use fabric softener.

Can you guarantee consistency of dye lots?

Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely order-to-order and dye lot-to-dye lot.


Art Questions

Can you prepare my artwork?

Yes. When you choose us to render art services, a per-hour charge is made. The minimum charge is $65.00 per hour for graphic services. Total charges are estimated prior to producing your order.

Assignments requiring extensive detailing, line work or creation of original graphics including logos, corporate identification, conceptual renderings or photographs converted to line art are quoted prior to acceptance of your order.

Unless otherwise arranged prior to production, all artwork rendered for your order remains the property of our art department and is maintained at our company for our exclusive use in executing your orders.

Are there fees if I set up my artwork?

Camera-ready art is best. Art preparation charges may apply otherwise, depending on the quality of the art submitted. All digitized files for embroidery are the property of Alpine Graphic Apparel Inc., and will be maintained at our company for our exclusive use in executing your orders. If you would like a copy of your file, you must make your request when your order is placed and pay the greater of $100.00 or twice the digitizing fee. Electronic art such as jpeg, .eps and bitmap files are welcomed and may be sent via email.

What kind of art file do I need?

Art must be submitted as an .eps file created in art softwear packages such as Corel Draw and Adobe Illustrator for promotional products and screen printing. JPEG files are acceptable for creating embroidery stitch files. Artistic though they may be, doodles, napkin sketches, and rough pencil drawings are not camera ready and, therefore, can’t be used. We can convert these doodles for a small art fee.

Do you provide proofs?

Paper and email proofs are available for a small charge. For other questions about samples, please contact our sales office.

Will I have a chance to approve my artwork?

Yes. Prior to printing or embroidering, you must approve all artwork. Changes made at your request are subject to an editing for additional work.

What if I have copy changes?

Copy changes are subject to additional art and preparation charges where appropriate.

Do you have standard colors?

All standard and pastel colors are available for screen-printing and embroidery. Custom colors and PMS colors for screen-printing are available. We will match colors as closely as possible, but due to the nature of thread, ink pigments, dye colors, and fabric characteristics, we cannot guarantee exact colors or tint. Some ink or thread matches are subject to surcharge.